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Refund Policy

Returns & Refunds Policy

RETURNS WINDOW

We accept returns within 30 days of delivery.

Unfortunately, returns requested after this period cannot be accepted.

ELIGIBILITY

To be eligible for a return:

  • Items must be unused, unwashed, and unworn.
  • Items may only be tried on indoors and must not show any signs of wear.
  • Items must be returned in their original condition with all original tags and packaging included.
  • Items must be be free from deodorant marks, makeup marks, stains, strong odours (including perfume), or pet hair.
  • Proof of purchase (such as your order number or receipt) is required.

All returned items are inspected upon arrival. If a returned item does not meet our return requirements, we reserve the right to decline the return and return the item to you.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Gift cards.
  • Final Sale or Clearance items marked as non-returnable at the time of purchase.
  • Items that have been worn, washed, damaged, altered, or returned without their original tags or packaging.
  • Hygiene-sensitive items where a return would not be appropriate once opened or used (where applicable).

HOW TO START A RETURN

To start a return, please visit our Returns Portal and enter your order number and email address.

Once your return request has been submitted, you’ll receive step-by-step instructions for returning your item.

Please do not send items back without first submitting a return request through our Returns Portal, as we cannot guarantee they will be received or processed correctly.

REFUNDS

Once your return has been received and inspected, we’ll notify you by email of the outcome.

If approved, your refund will be processed to your original payment method within 5 business days.

Depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account.

Original shipping charges are non-refundable unless your return is due to a faulty, damaged, or incorrect item.

EXCHANGES

We offer free size exchanges, subject to stock availability.

If you’d like a different colour or style, simply return your original item (subject to this policy) and place a new order.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty, or incorrect, please submit a request through our Returns Portal or contact support@wearmysa.com within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photographs of the item.
  • Clear photographs of the packaging.

We’ll arrange a replacement, exchange, or full refund at no additional cost to you.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as MYSA cannot be responsible for returns lost in transit.

CANCELLATIONS

If you need to cancel your order, please contact support@wearmysa.com as soon as possible.

Orders that have already been processed or shipped cannot be cancelled.

CONTACT

If you have any questions about returns or refunds, we’re always happy to help.

Email: support@wearmysa.com

Frequently Asked Questions